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To be eligible for a return, items must be unused, in their original packaging, and in a resalable condition. You must initiate the return process within 30 days of receiving your order. Items that have been opened or used are not eligible for return unless they are defective or damaged upon arrival. If you are unsure about the eligibility of an item, please contact us for clarification.
To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions. Please do not send items back without prior authorization, as this may delay the processing of your return.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for ensuring that it arrives safely back to us. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Please follow the return process outlined above to initiate your return. Once we receive your returned item, you can proceed with your new order.
If you receive an item that is defective or damaged, please contact us within 7 days of receiving your order. We may require photos of the damaged item to process your claim. If your claim is approved, we will either send you a replacement at no additional cost or issue a full refund, depending on your preference and item availability.
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Please allow 1-2 business days for a response to your inquiries.